Certificate in Inclusive Leadership

The Certificate in Inclusive Leadership is a bespoke four-month program for leaders. It offers ideas, tools and resources to help you build a diversity and inclusion strategy and create the conditions for your diverse workforce to succeed.


REGISTRATION NOW FULL! We now have our maximum number of participants for 2019, but please scroll down to add your name to the waitlist and/or the expression of interest list for next year.

 HRPA credits

Earn up to 11 credits for taking part.

 17 hours of learning

  • Two full-day in-person workshops
  • One half-day in-person workshop
  • One webinar
 Get certified

All participants receive a certificate after completing the program.

 Collaborative learning

Connect and network with leaders working on the same challenges. 

Program benefits

The Certificate in Inclusive Leadership will help you:

  • Find and keep the best diverse talent.
  • Develop and implement a diversity and inclusion strategy for your organization.
  • Connect with other leaders who are working on similar challenges.
  • Build a personal action plan and tailored business case for diversity and inclusion in your organization.

Who is this program for?

This program is for you if you:

  • Work in a public sector organization.
  • Work in a for-profit or not-for-profit organization that values cross-sector collaboration.
  • Are a Senior Leader, responsible for strategy within your organization (e.g., Executive Director, HR Manager, or similar).

Course Outline

Awareness and Assessment (Full-day workshop)

  • Culturally competent individuals and organizations.
  • Strategic approach to organizational diversity and inclusion.

Finding and Keeping Talent (Half-day workshop)

  • Inclusive recruitment and selection practices.
  • Inclusive onboarding practices.

Course outline

Communication and Employee Development (Webinar)

  • Intercultural communication and strategies.
  • Managing performance and giving feedback in culturally competent ways.

Leadership and Diversity Strategy (Full-day workshop)

  • Developing diversity and inclusion initiatives and creating change.
  • Measuring diversity and inclusion.

2019 program dates and location

All in-person sessions take place at the YWCA Toronto, 87 Elm Street, Toronto, ON M5G 0A8.

  • Monday, September 9 – full-day workshop
  • Monday, October 7 – half-day workshop
  • Monday, November 4 – webinar
  • Monday, December 2 –full-day workshop

Our Trainers

Rachel Crowe

  • 15 years of experience in intercultural competence training and adult education.
  • Helps organizations identify their diversity and inclusion goals, develops and delivers in-person workshops, webinars, eLearning etc to help make workplaces inclusive.
  • Masters in Culture and Communication with a focus on intercultural communication.
  • Has worked in higher education, finance, and not-for-profit sectors.


Shirley-Marie Garcia

  • Associate Director of the Human resources and Training Institute at March of Dimes, Canada.
  • In this program, she shares her knowledge of, and ability to implement, inclusive employment practices.
  • Masters in Management and has achieved Certified Human Resources Leader (CHRL) and Certified Training and Development Professional (CTDP) designations.


97 leaders from 80 organizations, including

What do previous participants say about the Certificate in Inclusive Leadership?

I have been able to share the knowledge I received and guide our organization towards a more inclusive place for the provision of care. Awareness is the first step to change.

Darrell Sewell, Participant, 2017

Vice President, Chief Human Resources Officer, Royal Victoria Regional Health Centre

The learning has enforced the need to have a diversity and inclusion lens on all aspects of our work. We all need to feel valued and included – ensuring this is part of our culture will increase our success as an organization.

Tracey Macaulay, Participant, 2017

Manager, Talent Acquisition & Organization Development, The Regional Municipality of Durham

This training made me mindful of my own unconscious bias. In my practice as an HR professional, I use the cultural competence lens in my decision making process to ensure that I take an inclusive approach.

Lisa Macdonald, Participant, 2018

Manager HR, People and Culture, Dixon Hall Neighbourhood Services

The program was an excellent opportunity to not only learn but also to network with other participants. It helped our organization learn about new approaches we could consider in building a strong, diverse, and inclusive workplace culture.

Marcel Badertscher, CHRE, Participant, 2015

Manager of Human Resources, Ontario College of Teachers