Inclusive

Workplace Competencies

These competencies will help you and your colleagues build an organization that works for everyone.

Or click the text on an individual competency below to find out more.

Within Myself

  • Increase my awareness of diversity and inclusion

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    Performance Criteria I can manage my own development. I proactively seek feedback. I’m open to constructive feedback. I reflect on my performance with the goal of self-development. I recognize my biases and how they impact on my behaviour. I can change or adapt my behaviour to develop myself.     Definitions – what the terms […]

  • Advocate for diverse perspectives

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    Performance Criteria I can be curious and open. I seek to understand and respect there will be differences between my perspective and the perspective of others. I can identify when others share my perspective. I use active listening methods. I use language that does not exclude. I engage with the diverse people in my environment. […]

  • Adjust and adapt communication styles to be effective in a diverse workplace

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    Performance Criteria I recognize the impact of communication  on different people. I consider how different perspectives, situations and contexts  affect meaning and messaging. I can anticipate, plan for and deal with ambiguous and confusing situations. I demonstrate respect for diversity in communication with all people. I select the appropriate communication method for the person/people I’m […]

  • Model inclusive behaviour

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    Performance Criteria I value diversity. I acknowledge my biases. I identify opportunities to demonstrate inclusive behavior. I demonstrate inclusive behaviour consistently. I anticipate, plan for and deal with ambiguous and confusing situations.     Required knowledge Techniques to dispel common myths, perceptions and stereotypes about people, diversity and inclusion Group work     Example(s) – […]

Within My Team

  • Contribute to inclusive workplace relationships

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    Performance Criteria – in my team, I… Can identify shared perspectives. Challenge assumptions about myself or others. Engage with people and respond flexibly and positively in diverse groups. Apply knowledge and self-awareness to deal effectively with the diversity-related dimensions of ambiguous situations. Try to understand alternative perspectives. Address micro-inequities that I observe Take action within the […]

  • Collaborate in diverse teams to foster productive outcomes

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    Performance Criteria – in my team, I… Communicate in ways that can be understood by all members of the team. Manage time to enable engagement and inclusion by all members of the team. Continuously seek input from team members, recognizing and respecting their different perspectives and motivations. Leverage the strengths and innovative ideas of the diverse […]

  • Manage issues within diverse groups

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    Performance Criteria – in my team, I… Identify any diversity-related issues in advance and take action to mitigate their impact. Collaborate with colleagues and team members to establish group norms that will prevent or minimize issues. Analyze any issues that occur, considering the impact of dimensions of diversity and our personal assumptions. Am alert to verbal […]

  • Assess performance and capabilities in an inclusive way

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    Performance Criteria – in my team, I… Use a strength-based approach to capability assessment. Am explicit about the assessment criteria. Question assumptions about job and task requirements, qualifications, need to conform to norms, and “potential”. Collect evidence for assessment in appropriate ways. Avoid bias in assessing the performance and capabilities of others. Provide feedback on […]

  • Support learning and development

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    Performance Criteria – in my team, I… Provide ongoing feedback in appropriate ways. Identify potential gaps in each others’ knowledge or performance. Encourage others to learn and develop and seek appropriate support. Facilitate equal access to opportunities, information, resources and other supports. Provide learning opportunities and other formal or informal support in a form and […]

Within My Organization, Workplace and Community

  • Foster, promote, support and drive inclusion in my organization

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    Performance Criteria – in my organization, I… Recognize the shared interests and values of those in the workplace and community. Promote practices that leverage diversity in the workplace and community. Attract, recruit, on-board and promote diverse talent using bias-aware and inclusive practices. Provide opportunities for full participation, development and advancement to all employees and stakeholders. […]

  • Achieve results through diversity and inclusion best practices

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    Performance Criteria – within my organization, I… Leverage diversity to innovate. Provide guidance and support that recognizes and accommodates diverse team member styles and aligns with organizational and community requirements. Collect evidence and report on progress towards achieving agreed upon D&I expectations and goals. Recognize and negotiate necessary changes to drive inclusive behaviour, expectations and […]

  • Respond to inappropriate and non-inclusive behaviour

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    Performance Criteria – within my organization, I… Recognize incidents of inappropriate or non-inclusive behaviour. Act in accordance with my role or organization’s policy: Act proactively to defuse or prevent potential Issues. Address unspoken tensions or negative feelings. Hold people accountable for their behaviour and its potential consequences. Address issues in a sustainable way. Encourage, support, […]

  • Influence others to promote, embrace, and progress diversity and inclusion

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    Performance Criteria – within my organization, I… Act as a role model for inclusive behaviour. Consistently demonstrate integrity and credibility and build trust through inclusive behaviour. Share ideas and goals on diversity and inclusion practices and approaches. Give active and visible support to organizational, stakeholder and community diversity and inclusion initiatives.     Required knowledge […]

  • Collaborate on and contribute to organizational and community diversity and inclusion efforts

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    Performance Criteria – within my organization, I… Am willing to share my own diversity and inclusion perspectives, interests and needs. Participate in open and constructive discussions of differences, such as others’ perspectives, interests and needs. Actively contribute constructive ideas and suggestions to build an inclusive workplace. Demonstrate support for inclusive practices and decisions; challenge cynicism […]

  • Carry out “The Duty to Accommodate” diverse needs

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    Performance Criteria – within my organization, I… Am aware and keep up-to-date with relevant accommodation knowledge, legislation and policies. Identify potential systemic barriers present in the work environment. Request accommodation for own needs (if relevant). Contribute ideas for work practices and spaces, and design them considering everyone’s needs. Consult with those who require accommodation to […]