Collaborate in diverse teams to foster productive outcomes

Performance Criteria – in my team, I…

  • Communicate in ways that can be understood by all members of the team.
  • Manage time to enable engagement and inclusion by all members of the team.
  • Continuously seek input from team members, recognizing and respecting their different perspectives and motivations.
  • Leverage the strengths and innovative ideas of the diverse team members.
  • Acknowledge contributions of others in an appropriate way.
  • Explicitly acknowledge and manage the dynamics of a diverse team.
  • Encourage productive and collaborative team behaviours and processes.
  • Assume shared responsibility for the effectiveness of the team and contribute our own perspectives and ideas to our work.



Definitions – what the terms used in this competency mean

  1. Diverse: (protected grounds under applicable human rights legislation) race, colour, ancestry, creed (religion), place of origin, ethnic origin, age, sex (including pregnancy, breastfeeding), sexual orientation, gender identity, gender expression, age, marital status, family status, disability, record of offences.
  2. Diverse: (other dimensions of diversity) education, work experience, work style, personal habits, management status, work location, job title.



Required knowledge

  1. The potential performance advantages of diverse teams
  2. Different communication styles
  • Dimensions of diversity that can affect teamwork, including cultural differences, gender differences, personality styles, generational differences
  1. Group facilitation techniques
  2. Team management / leadership principles
  3. Working knowledge of colleagues’ and team members’ preferences, styles, etc.



Example(s) – what might this look like in practice?

  • A supervisor supports her diverse team discussing their preferences and then agreeing on the best approach to team knowledge sharing.
  • A manager encourages her team members to contribute in discussions and meetings
  • A junior team member challenges their superior because they are concerned a decision or instruction is wrong and potentially dangerous.



Related resources – Strengthen your competencies with TRIEC Learning

  E-Learning: Cultural Influences on Leadership
  E-Learning: Culture and Workplace Interactions
  Videos and guides: Bridging Cultural Differences in Diverse Teams, Scene 4: Building Diverse Teams
  Videos and guides: Cross-Cultural Teamwork, Scene 4: Facilitating Contributions to Team Discussions